Responding To Incoming Requests For Action As Soon As Possible.
Communicating in a Friendly, Knowledgeable & Positive Manner.
Being Reasonably Available (‘phone and email at least) on a 24/7 Basis.
Keeping The Prospect and Existing Client Up To Date With Developments.
We Believe that
- They Like to Know About The Good Things,
- But Have to Know About The Things That Don’t Go As Planned.
- We Then Aim To Offer a Solution.
Briefing Out Team Members so that They Know Enough About the Project to Respond Appropriately – or Who To Refer To.