Responding To Incoming Requests For Action As Soon As Possible.
Communicating in a Friendly, Knowledgeable & Positive Manner.
Being Reasonably Available (‘phone and email at least) on a 24/7 Basis.
Keeping The Prospect and Existing Client Up To Date With Developments. We Believe that They Like to Know About The Good Things, But Have to Know About The Things That Don’t Go As Planned. We Then Aim To Offer a Solution.
Briefing Out Team Members so that They Know Enough About the Project to Respond Appropriately – or Who To Refer To.